Damage Protection

Returns & Refunds

Every order is protected against damage in transit.

Damage Protection Policy

Every order is protected against damage in transit. If your product arrives damaged, we'll send a one-time replacement. All damage claims must include photo evidence and are subject to review. One replacement per customer per order.

How Returns Work

  1. 1

    Document the Damage

    Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.

  2. 2

    Contact Us

    Email support@thepepthub.com with your order number and photos of the damage. We'll respond within 24 hours.

  3. 3

    Get Your Replacement

    Once we verify the damage, we'll ship a one-time replacement at no cost to you. All claims are subject to review.

Eligible for Return

  • • Products damaged during shipping (with photo evidence)
  • • Defective products that don't meet purity standards
  • • Incorrect items received

Not Eligible for Return

  • • Reconstituted products
  • • Damage claims without photo evidence
  • • Products improperly stored after delivery
  • • Products without proof of purchase

Received a Damaged or Defective Product?

We take quality seriously. If your order arrives damaged in transit, we'll send a one-time replacement at no cost to you. Photo evidence is required and all claims are subject to review. One replacement per customer per order.

Report an Issue

Replacement Timeline

Note: One replacement per customer per order. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected. The Pep Hub reserves the right to deny replacement requests at its sole discretion.

Important Disclaimer